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28th May 2002

Bus information gets a ‘timetable for change’

<p>Bus Information in Belfast needs a ‘Timetable for Change’, according to a new report from the General Consumer Council.</p>

‘Timetable for Change’ shows that just 6% of Citybus and 16% of Ulsterbus stops in Belfast have a timetable. It says that lack of information is one of the factors deterring people from using Citybus and makes a number of recommendations including:

- Timetables showing bus frequencies (e.g. every 15 minutes) at bus stops
- Simpler timetables
- Information and route details on the inside and outside of buses
- A ‘London Underground’ style service map
- ‘Named’ stops to help passengers

Joan Whiteside, Chairman of the General Consumer Council said:

“Passengers want to get information about buses in lots of different ways, whether they are at home, at the bus stop, in work or even on the bus. This report sets out improvements to put us on a par with the best in Europe. It is good to see that Translink has already begun by adopting best practice in its new call centre, website and at GO! bus stops on the Ormeau and Saintfield Roads. ”

The report recommends that a Steering Group including Translink, the General Consumer Council and the Department for Regional Development be set up to implement and oversee the information improvements highlighted.


Notes to Editors:
1. For further information contact Alan Walker on 028 9067 2488

2. Timetable for Change is the summary report of a joint project between the General Consumer Council and the Northern Ireland Transport Holding Company. Steer Davies Gleave were appointed as consultants to report on good practice in public transport information in urban areas in the UK and elsewhere in Europe.