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11th September 2018

British Airways - Consumer Information

British Airways is investigating, as a matter of urgency, the theft of customer data between 22:58 BST August 21 2018 until 21:45 BST September 5 2018 from their website,, and their mobile app.

The stolen data included personal and financial details of customers making bookings and changes on and the airline’s app. The data did not include travel or passport details.

The theft has been reported to the authorities and their website is now working normally.

If you believe you may have been affected because you made a booking or paid to change to your booking with a credit or debit card on or the mobile app between 22:58 BST August 21 2018 until 21:45 BST September 5 2018, you should contact your bank or credit card provider and follow their advice.

This incident will cause concern and inconvenience. British Airways is contacting all affected customers, and we will continue to update them in the coming days.

Customers should also be aware that fraudsters may be claiming to be British Airways and attempt to gather personal information by deception (known as 'phishing').

British Airways have said they will not be contacting any customers asking for payment card details and any such requests should be reported to the police and relevant authorities.

If anyone thinks they may have been a victim of a these incidents they should contact Action Fraud at: or on: 0300 123 2040.

In addition, The Consumer Council, Police Service of Northern Ireland and Trading Standards Service have joint scams leaflet ‘Know the signs... stop the crime’, to help raise awareness of the different types of scams, things to look out for and most importantly how to report a scam. To download a copy of the ‘Know the signs, stop the crime’ scams leaflet visit or call 0800 121 6022 for a free copy.