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29th June 2011

AIR PASSENGERS: KNOW YOUR RIGHTS ABOUT STRIKE ACTION

The Consumer Council has issued a Strike Action factsheet for air passengers who could be affected by UK Border Agency Staff industrial action due to commence tomorrow (Thursday 30 June 2011).

Andy McClenaghan, Senior Consumer Affairs Officer at the Consumer Council said: “Northern Ireland passengers travelling on 30 June may experience disruption to flights as a result of the UK Border Agency Staff strike”.   

The Consumer Council has produced a ‘Strike Action’ factsheet which sets out what your rights[1]and responsibilities are if your flight is cancelled or delayed because of strike action[2].  If your flight is cancelled your airline must offer you;

a choice between a refund of your fare; an alternative flight at the earliest opportunity once flights resume as normal; or an alternative flight at a later date convenient for you.

If you choose to travel on the next available flight you must be provided assistance in terms of free meals and refreshments, telephone calls or emails and accommodation if you have to wait overnight. This assistance should also be provided to passengers whose fights are delayed by more than two hours.

Before you begin your journey you should contact your airline and your departure airport for the most up to date information.  If you have booked a flight as part of a package holiday, you should contact your travel agent or tour operator.  It’s important you check whether your travel insurance will cover you if you miss part of your holiday because of industrial action.

 

“Passengers should always travel with a copy of the Consumer Council’s ‘Plane Facts’ which provides you with all you need to know about your rights and responsibilities as an air passenger.  We have also produced ‘Access to Air Travel’, a guide for passengers with a disability or reduced mobility which explains the assistance passengers are entitled to throughout the various stages of their journey”.  

“Download your FREE Strike Action factsheet, copy of Plane Facts and/or Access to Air Travel from www.consumercouncil.org.uk/publications.  To request a hard copy or if you have an air travel complaint call 0800 121 6022 or email: [email protected].  You can also get in touch with us via Facebook (Consumer Council Northern Ireland) or Twitter (@ConsumerCouncil).

ENDS

  1. Consumer Council media contact: Pauline Gordon, telephone, 028 9067 4807 or 07909972704 or e-mail, [email protected]  
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit our website at www.consumercouncil.org.uk



[1]The rights outlined in this fact sheet will apply if you are travelling on a flight departing from any airport in the European Union (EU) or if you are departing from a non-EU airport but travelling with an airline licensedin the EU.

[2] Regardless of whether strike action is a result of airport workers or airline workers going on strike. 

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