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06th June 2011

AIR PASSENGERS: KNOW YOUR RIGHTS ABOUT INDUSTRIAL ACTION

The Consumer Council has issued an Industrial Action factsheet for air passengers who could be affected by Aer Lingus industrial action due to commence tomorrow (Tuesday, 7 June 2011).

Aodhan O’Donnell, Director of Policy and Education at the Consumer Council said: “Northern Ireland passengers travelling on scheduled Aer Lingus flights this week can expect flight delays and cancellations.  Passengers travelling with other airlines may also experience knock on delays and cancellations as a result of the Aer Lingus industrial action.   

“The Consumer Council has produced an Industrial Action factsheet which sets out what your rights[1]and responsibilities are if your flight is cancelled or delayed because of strike action[2]. Your airline must offer you a choice between a refund of your fare, an alternative flight at the earliest opportunity once flights resume as normal or an alternative flight at a later date convenient for you.

“If you are flying with Aer Lingus this week, you should contact the airline and your departure airport for the most up to date information.   If you have booked an Aer Lingus flight as part of a package holiday, you should contact your travel agent or tour operator.  It’s important you check whether your travel insurance will cover you if you miss part of your holiday because of industrial action.

 

“Passengers should always travel with a copy of the Consumer Council’s ‘Plane Facts’ which provides you with all you need to know about your rights and responsibilities as an air passenger.  We have also produced ‘Access to Air Travel’, a guide for passengers with a disability or reduced mobility which explains the assistance passengers are entitled to throughout the various stages of their journey”.  

“Download your FREE Industrial Action factsheet, copy of Plane Facts and/or Access to Air Travel from www.consumercouncil.org.uk/publications.  To request a hard copy or if you have an air travel complaint call 0800 121 6022 or email: complaints@consumercouncil.org.uk.  People can also get in touch with us via Facebook (Consumer Council Northern Ireland) or Twitter (@ConsumerCouncil).

  1. Consumer Council media contact: Grainne Magennis, telephone, 028 9067 4813 or e-mail, gmagennis@consumercouncil.org.uk  
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit our website at www.consumercouncil.org.uk



[1]The rights outlined in this fact sheet will apply if you are travelling on a flight departing from any airport in the European Union (EU) or if you are departing from a non-EU airport but travelling with an airline licensedin the EU.

[2] Regardless of whether strike action is a result of airport workers or airline workers going on strike. 

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