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Transport
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12th June 2021

Advice for passengers as Aer Lingus cancel flights from George Best City Airport

The Consumer Council has provided airline passengers with information about their rights in the event of flight cancellations, following the announcement that Aer Lingus has cancelled several flights from Belfast City Airport.

Aer Lingus has cancelled its Belfast City Airport flights to and from Leeds Bradford, Edinburgh, Exeter, Manchester, East Midlands and Birmingham with immediate effect (Saturday 12 June). This is because Stobart Air who operate these flights on behalf of Aer Lingus has ceased operations.

The Aer Lingus Belfast to Heathrow service is not affected and is still operating.

Richard Williams, Head of Transport Policy at the Consumer Council, said: “If your flight has been cancelled the airline must offer you are a full refund, or re-routing via alternative transportation at the earliest opportunity. If you choose an alternative flight, this can be with another airline that is able to get you to your final destination. Our advice is to seek an alternative travel option that suits you best and contact Aer Lingus on 0333 006 6920.

“If your flight has been cancelled you may be entitled to compensation. For more information on your passenger rights you can download our ‘Plane Facts’ guide for free at www.consumercouncil.org.uk.”   

Richard added: “Belfast City Airport is advising passengers on these flights not to go to the airport but to contact Aer Lingus. You can contact Belfast City Airport on 028 9093 9093.” 

Consumers can get in touch with the Consumer Council for free help and independent advice by calling Freephone 0800 121 6022 or by emailing contact@consumercouncil.org.uk.

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