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23rd March 2020

Advice for consumers as Laura Ashley permanently close half its stores

Laura Ashley announced on Monday 23 March that it has permanently closed half of its stores and appointed PricewaterhouseCoopers as administrators.

The announcement may have left many of its customers with gift vouchers wondering what their rights are now.

John French, Chief Executive of The Consumer Council said: “At the moment Laura Ashley is still accepting gift vouchers but this may change. Therefore, if you have a gift voucher you should spend it as soon as possible. Laura Ashley has said it will continue to trade from the rest of its 77 UK stores and online. If a new company buys over the business, it will be at the new company’s discretion whether to honour gift cards or vouchers.

“If Laura Ashley decide to no longer accept gift vouchers, check with the person who bought it if it was purchased using a credit or Visa card. If so, they may be able to secure a full refund from their card issuer.”

John added, “Over the last year the high street has seen many well-known retailers going into administration. The Consumer Council would encourage consumers who have gift cards or vouchers for any retailer to use them as soon as possible and to always check the expiry date”.

For more information and advice visit our website www.consumercouncil.org.uk and download our  'Company going out of business' factsheet or call 0800 121 6022.