23rd December 2010

Advice for Consumers during the cold weather

‘Preparation is key’ is the advice given by the Consumer Council today (23 December 2010). Severe weather has caused havoc for the past three weeks and looks set to continue over the Christmas period. The Consumer Council has published advice on how to deal with frozen pipes, power cuts and keeping your house warm. The information also contains emergency telephone numbers that could help you through Christmas safely.

Antoinette McKeown, Chief Executive at the Consumer Council said: "These are unprecedented times; consumers are facing unique problems with their heating systems, electricity and water supplies and getting safely from A to B. Some families this year are set to endure Christmas Day with no water or heat and the last thing anyone wants is to be left stranded without heat, light or water during the holidays. The Consumer Council has brought together information, advice and emergency telephone numbers to help people stay warm and well over the festive period.

"We have information and advice on keeping the lights, water and heat on, travel over Christmas and emergency numbers on who to call should something go wrong. We have also included emergency contact information for Housing Executive tenants. Visit www.consumercouncil.org.uk for further information. Being prepared and knowing who to call in the event of an emergency may ease the pain should the lights go out, heating go off or pipes burst."

1. Consumer Council media contact: Grainne Magennis, telephone, 028 9067 4813 or e-mail, [email protected]
2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland's consumers. The Council
campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
3. For more information, visit our website at www.consumercouncil.org.uk