09th September 2003


<p>The General Consumer Council, the energy watchdog, today urged electricity consumers to contact NIE to find out if they are entitled to goodwill payments.</p>

Up to 700 electricity consumers throughout Northern Ireland have still not claimed their goodwill payment from NIE as a result of the lightning storms on 5th August. The main towns affected were Newry, Ballymena, Lisburn and Craigavon.


NIE estimate that, in total, around 1300 customers’ electricity supply was off for more than 24 hours and therefore qualify for a goodwill payment. Surprisingly, only half have come forward to claim it. The General Consumer Council are urging them to contact NIE to make their claim. The telephone number is 08457 643643 or [email protected] The closing date for claims has been extended to 12th September 2003.


Jo Stevenson, Head of Energy at the Consumer Council said:


“The recent lightning storms were unexpected and severe. These goodwill payments will go a long way in compensating consumers for their inconvenience. There is around £50,000 as yet unclaimed and we believe that consumers could put that money to very good use. Our message is simple – If your electricity supply was off for more than 24 hours after the storms passed contact NIE if you haven’t already done so.


“NIE did a good job in getting customers’ electricity supply back on quickly after the storms. We are also pleased that they have extended the closing date for making a claim for another week until 12th September.”




1. General Consumer Council media contact: Susie Brown, telephone, 028 9067 4807 or e-mail, [email protected]


2. For more information, visit our website at