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Cost of Living

Interactive budgeting tool launched to help consumers identify areas to save money

The Council Consumer has launched a new free online interactive budgeting tool to help households take control of their spending and identify areas where they can potentially save money.

Consumer Skills

Youth Work Alliance creates a new wave of Scamwise Champions

Youth Work Alliance has hosted an event to officially announce their participation in the Scamwise Champion Scheme, which is designed to empower young people to stay safe from scams and know how to report them.


Post Christmas - Top tips for returning online purchases

The Consumer Council has compiled a list of top tips to ensure consumers’ online purchases are returned safely and on time.


The Consumer Council shortlisted for two UK Complaints Handling Awards

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.


Here’s what to do if you experience travel delays or cancellations this Christmas

With the festive season underway, The Consumer Council is reminding consumers of their travel rights in preparation for any potential delays or cancellations.


Parcel shop locator launched to help consumers save time and money

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.


Advice for passengers as Ryanair cuts Belfast International Airport flights to Alicante Airport

Following the announcement by Ryanair that it is cutting its route from Belfast to Alicante, The Consumer Council is reminding people of their rights.


The Consumer Council supports International Day of Persons with Disabilities

To coincide with International Day of Persons with Disabilities on 3 December, The Consumer Council will be at George Best Belfast City Airport on 3, 5 and 6 December from 11am to 6pm. We will provide information on the types of assistance passengers with a disability or reduced mobility are entitled to when travelling.


Advice for Northern Ireland consumers to complain about postal delivery problems

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain. 

Consumer Skills

The Consumer Council’s Essential Black Friday and Cyber Monday Guidance

With an estimated £7billion to be spent in the UK this year on Black Friday (29 November) and Cyber Monday (2 December), The Consumer Council has issued essential guidance to ensure consumers know their rights and shop safely.