Newsroom

Following the announcement by Ryanair that it is cutting its route from Belfast to Alicante, The Consumer Council is reminding people of their rights.

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain. 

With an estimated £7billion to be spent in the UK this year on Black Friday (29 November) and Cyber Monday (2 December), The Consumer Council has issued essential guidance to ensure consumers know their rights and shop safely.

The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.

Following the announcement on 5 November 2019 that Mothercare has appointed administrators, The Consumer Council is urging consumers with gift cards and vouchers to act immediately to avoid losing their money.

Following today’s publication of Translink’s Passenger Charter standards performance results, The Consumer Council is happy to see that Northern Ireland consumers continue to show their satisfaction with Translink’s overall service.

The Financial Conduct Authority (FCA) has alerted that consumers may experience significant delays in the resolution of PPI complaints. A significant increase in the volume of complaints received in the run-up to the August 2019 deadline has created a backlog, with some firms estimating that it may be summer 2020 before consumers receive a final response.