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Energy

Further falls in wholesale energy prices must be passed onto Northern Ireland consumers

The most recent Bord Gáis Energy Index was launched yesterday. This shows that over the last year, there has been a 64% reduction in wholesale gas prices, and a 38% reduction in wholesale electricity prices. Unfortunately, consumers in Northern Ireland over the last month have only, at best, seen modest reductions in their gas prices, and increases of around 6-8% in their electricity prices.

Consumer Skills

Top tips for steering clear of private parking tickets

The Consumer Council is advising drivers in Northern Ireland on how to avoid penalties whilst parking on private land or in a car park which is operated by a private organisation, such as a retail park.

Transport

The Consumer Council advises Thomas Cook passengers

The Consumer Council is advising ATOL protected Thomas Cook customers to claim their refund as soon as possible.

Consumer Skills

The Consumer Council returned £212k to the pockets of consumers in 2018/19

The Consumer Council has had a successful year in 2018/19, advising and signposting a total of 1,213 consumers. Throughout the period, 3,782 enquiries and complaints were investigated, resulting in £212k being returned to the pockets of consumers in Northern Ireland.

Other

Advice for households missing Freeview or Saorview channels after completing a retune

The Consumer Council would like to remind consumers that following the Freeview changes on the 4 September 2019, support is still available for householders that are still missing their Freeview or Saorview channels after completing a retune.

Energy

Heating Oil Consumers must shop around for the best price

Each week, The Consumer Council monitors home heating oil prices across Northern Ireland. Since the drone strike on the oil facilities in Saudi Arabia on 14 September 2019, there has been a 7% increase in home heating oil prices in Northern Ireland. Whereas, over the same time period wholesale crude oil prices have only increased by 2.8%.

Consumer Skills

A successful day of consumer rights themed family fun

On 23 August 2019, The Consumer Council and Radius Housing teamed up to host a Friday Funday at Rose Street in Belfast.

Transport

Advice for passengers affected by Thomas Cook’s compulsory liquidation

The Consumer Council has advised passengers affected by Thomas Cook’s compulsory liquidation to check with the Civil Aviation Authority’s (CAA) special Thomas Cook website (thomascook.caa.co.uk) for the most up to date advice and information.

Consumer Skills

Educational video series for consumers in supported living accommodation

The Consumer Council, in partnership with Triangle Housing, and Mid & East Antrim Borough Council, has developed a five part video series to educate and inform consumers living in supported living accommodation about managing their home energy.

Consumer Skills

New generation of Scamwise Champions

ScamwiseNI Partnership has today, Thursday 19th September, launched a new Scamwise Champion Scheme, which is designed to empower young people to stay safe from scams and know how to report them.