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Advice for passengers as Aer Lingus cancel flights from George Best City Airport

The Consumer Council has provided airline passengers with information about their rights in the event of flight cancellations, following the announcement that Aer Lingus has cancelled several flights from Belfast City Airport.


Budget Energy set to increase electricity prices for the second time this year

Budget Energy will increase electricity prices by 14.9% from 2 July 2021 for all variable rate customers. The typical Budget Energy customer with a credit meter will see their bill rise by around £93 per year, while customers with a keypad (PAYG) meter will see a yearly increase of about £92 per year.

Cost of Living

NI low-income families need to spend up to half of weekly income to afford a healthy food basket

Research highlights challenges facing low-income families in eating a healthy, balanced diet while meeting other essential household expenses


Disappointment for consumers as Bright Energy increases its electricity prices

Bright Energy has announced it will be increasing electricity prices from 26 June 2021. This will see the typical bill paying Bright Energy customer needing to find up to an extra £42 a year and a key pad customer an extra £25 per year.


Power NI tariff to increase by 6.9%

Northern Ireland’s biggest energy supplier, Power NI is set to increase its electricity tariff by 6.9% from 1 July 2021.


ScamwiseNI Partners help 7,000 vulnerable people in Northern Ireland to spot scams

A number of Northern Ireland organisations have joined forces to provide 7,000 of the most vulnerable in society with helpful and essential advice regarding scams.


Study on home energy and transport use and affordability in the UK

The Consumer Council supports the University of Sussex research project. 


Ask yourself – how well are your employees?

Local business, The Consumer Council in Belfast, had some serious concerns about the toll that the pandemic has taken on the physical and mental health of its employees.


firmus energy tariff increase in the Greater Belfast area unwelcome news, says The Consumer Council

firmus energy has today (Tuesday 23 March 2021) announced it will be increasing its gas prices by 14% in the Greater Belfast* area from 15 April 2021.

Cost of Living

The Consumer Council returns over £1 million to Northern Ireland consumers

The Consumer Council has returned over £1 million to consumers and businesses in Northern Ireland since 1 April 2020. With the COVID-19 pandemic changing how consumers spend, socialise, work, live and travel, the consumer rights body has said this has led to an increased need for its free service.