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Transport

Advice for passengers as Ryanair cuts Belfast International Airport flights to Alicante Airport

Following the announcement by Ryanair that it is cutting its route from Belfast to Alicante, The Consumer Council is reminding people of their rights.

Transport

The Consumer Council supports International Day of Persons with Disabilities

To coincide with International Day of Persons with Disabilities on 3 December, The Consumer Council will be at George Best Belfast City Airport on 3, 5 and 6 December from 11am to 6pm. We will provide information on the types of assistance passengers with a disability or reduced mobility are entitled to when travelling.

Post

Advice for Northern Ireland consumers to complain about postal delivery problems

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain. 

Consumer Skills

The Consumer Council’s Essential Black Friday and Cyber Monday Guidance

With an estimated £7billion to be spent in the UK this year on Black Friday (29 November) and Cyber Monday (2 December), The Consumer Council has issued essential guidance to ensure consumers know their rights and shop safely.

Cost of Living

Currys to improve sales process for extended warranties

The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.

Other

Advice for consumers following Mothercare’s appointment of administrators

Following the announcement on 5 November 2019 that Mothercare has appointed administrators, The Consumer Council is urging consumers with gift cards and vouchers to act immediately to avoid losing their money.

Transport

The Consumer Council comments on latest Translink performance results

Following today’s publication of Translink’s Passenger Charter standards performance results, The Consumer Council is happy to see that Northern Ireland consumers continue to show their satisfaction with Translink’s overall service.

Personal Finances

Financial Conduct Authority alerts of delays in PPI claim processing

The Financial Conduct Authority (FCA) has alerted that consumers may experience significant delays in the resolution of PPI complaints. A significant increase in the volume of complaints received in the run-up to the August 2019 deadline has created a backlog, with some firms estimating that it may be summer 2020 before consumers receive a final response.

Other

The Consumer Council wins CIPFA Northern Ireland Public Finance Team of the Year for the second year in a row

Chartered Institute of Public Finance & Accountancy (NI) announce winners

The Consumer Council’s Halloween Travel Tips

Following a turbulent year for Northern Ireland travellers, The Consumer Council is helping passengers heading away during the mid-term break to prepare for a smooth, hassle-free journey with its Top Travel Tips.