Your options explained if you are the keeper only.
If you are the registered keeper of the vehicle but you were not driving the vehicle on the date of the alleged contravention, you can challenge the PCN on this basis.
Unlike England and Wales, the Protection of Freedoms Act (PoFA) does not apply in Northern Ireland. This means that the driver, rather than the registered keeper of the vehicle, is liable for any private parking charges issued.
The onus is on the parking operator to issue the PCN letter to the driver of the vehicle.
As the registered keeper of the vehicle, you can appeal the PCN by asking the parking operator to provide evidence that you were driving on the date of the alleged breach, if no evidence exists, the PCN can be cancelled.
To raise an appeal, please click here to visit our appeals guide web page, including a template letter to help you appeal directly to the private parking company.
Details of the parking operator's appeals process can be found on the back of the PCN letter or you can access the contact details for individual parking companies on our PCN appeals web page.
If you wish to discuss the PCN you have received or have any queries about how to appeal it or the options available to you, please call us on 0800 121 6022 or (028) 902 51600. You can also email us to contact@consumercouncil.org.uk and include a copy of the PCN letter along with your specific query.
This guidance is only for consumers who meet the following criteria:
The PCN letter you receive will provide contact details on how to appeal the PCN, this will vary depending on the parking operator with some only offering appeals online and others offering them via post. Appeals cannot be made via telephone.
If appealing online, have the PCN letter in front of you as you will need your PCN number – this will always be detailed on the front of the PCN letter and usually consists of a series of numbers and/or letters.
You may also get asked for the vehicle registration which again is detailed on the front page of the PCN letter.
As you are appealing on the grounds that you are the registered keeper, you should use the exact wording below in your appeal – there is no need to add in any additional information.
This wording highlighted in yellow can be used whether you are appealing online, via email or via letter.
If appealing online, do not provide any other information than what is already detailed on the PCN letter. Do not provide a telephone number as this is not necessary for your appeal. An email address is only necessary if you are appealing online or via email.
When providing your personal details, copy the information exactly as it is detailed on the PCN letter.
If you are appealing the PCN via post, make sure you reference your PCN number and vehicle registration, using the suggested wording provided.
The parking operator has up to 35 working days to issue a response to your appeal, as per the British Parking Association’s (BPA) Code of Practice.
| Parking operator | Appeal online via website or email | Appeal via post |
|---|---|---|
| Smart Parking | https://payments.townandcityparking.co.uk/live-pgc-user/ | Smart Parking Limited Unit 43, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HE |
| Civil Enforcement Limited (CEL) | https://appeals.ce-service.co.uk/ | Civil Enforcement Limited Horton House, Exchange Flags, Liverpool, L2 3PF |
| Horizon Parking | https://horizonparking.co.uk/appeal-a-parking-charge-notice/ | Horizon Parking Ltd Finitor House, 2 Hanbury Road, Chelmsford, CM1 3AE |
| Euro Car Parks | https://appeals.eurocarparks.com/Appeals/Default.aspx info@eurocarparks.com | Euro Car Parks 30 Dorset Square London NW1 6QJ |
| APCOA | https://pcnpayments.apcoa.co.uk/pcnonline/index.php | APCOA PARKING (UK) LTD Wellington House 4-10 Cowley Road Uxbridge UB8 2XW |
| Park Maven | https://parkmaven.com/pcn | Park Maven Kemp House 160, City Road, London, EC1V 2NX |
| Car Park Services | https://carparkservices.zatappeal.com/ info@carparkservices.com | Car Park Services 36 Great Patrick St, Belfast, BT1 2LT |