What do you need help with?

  • Switching electricity or gas supplier

    You could save money by switching supplier, switching billing method, or switching tariff.

  • Support with high energy costs

    There are advice agencies, grants and schemes available to help you with the cost of your home energy.

  • Energy efficiency

    Tips, tools and information to run your home more energy efficiently and save money.

  • Home heating oil

    Information and advice on how to save money on home heating oil, how to keep your oil safe, and how to make the oil you buy last longer.

  • Complaints about electricity, oil and gas

    We can help with unresolved complaints with electricity, oil and gas suppliers.

  • Electricity and gas consumer protection

    What are you entitled to as an energy customer in Northern Ireland, including standards of service, codes of practice and critical care registers.

  • Bills and metering

    Learn how to understand your electricity and gas bill, and how your meter works.

  • Appliance cost checker tool

    Our appliance cost checker is designed for Northern Ireland electricity consumers. It will help you estimate the running costs of your appliances and will provide tips on how you can save money on your electricity bills and improve energy efficiency.

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