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07th September 2020

Template Letters

Template letters to help you with your complaint.

We have produced a series of template letters to help you with your complaints. Click on the links below to download the letters or contact our Consumer Protection Team on 0800 121 6022 for help.

Letters will download to your device as a Word document. If you need the Word document translated or read aloud, click here to add 'Read&Write' software to your device, supplied by Text Help. If you need any further support with this software, click here to contact Text Help. 


Air Travel

Some of the template letters for air travel suggest consumers refer to 'Plane Facts'. This is the Consumer Council's guide to air travel which can be downloaded from here.


Consumer Rights

Private Car Parking Charges

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