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The Consumer Council is encouraging individual consumers or local organisations to take part in a new initiative to help improve access to cash within Northern Ireland.

The Consumer Council is helping small businesses and not-for-profit organisations save money with a new online electricity and natural gas price comparison tool. The tool will make it easy for small businesses in Northern Ireland to find the best electricity and gas deals by comparing tariffs from all available suppliers in the one place.

The Consumer Council is advising households and small businesses to ensure their energy bills are accurate and as low as possible during the COVID-19 lockdown.

Royal Mail announced today (Tuesday 28 April 2020) that from 2 May it will reduce its service delivery by removing letter deliveries on Saturdays.  Tracked parcels and Special Delivery items and most parcel will still be delivered on Saturdays.

Trading Standards and The Consumer Council are warning unscrupulous traders to stop exploiting the Covid-19 pandemic to profiteer, or face action.

Due to Covid-19 we have temporary changes in place for receiving invoices. 

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain.