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The Consumer Council shortlisted for two UK Complaints Handling Awards

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.


Parcel shop locator launched to help consumers save time and money

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.


Advice for Northern Ireland consumers to complain about postal delivery problems

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain. 


Advice for passengers as Ryanair cuts Belfast International Airport flights

Following the announcement by Ryanair that it is cutting or ending some routes from Belfast International Airport from November 2019, The Consumer Council is reminding people of their rights.


The Consumer Council welcomes the outcome of the Utility Regulator investigation into SSE Airtricity

The Consumer Council welcomes the publication of the Utility Regulator’s conclusion following its investigation into SSE Airtricity Energy Supply Ltd and SSE Airtricity Gas Supply Ltd.


Consider your postal options as Royal Mail announce price increases

The Consumer Council is advising consumers to consider their postal options, as price increases from Royal Mail for letters and parcels go live from Monday 25 March 2019. 


Double win for The Consumer Council at UK Complaint Handling Awards

The Consumer Council, the statutory complaints body for transport, energy, water and postal services in Northern Ireland, picked up two awards at the 2019 UK Complaints Handling Awards in London.


The Consumer Council urges Northern Ireland businesses to get a free Water Bill Health Check

Non-domestic water and sewerage charges set to rise by 2.7%


Win for Northern Ireland Consumers: Online retail giant to remove delivery surcharges to Northern Ireland

Wayfair, the online home and furniture retail giant, has announced it is scrapping delivery surcharges to Northern Ireland and Scotland for orders over £40. This will now apply across the entire UK without penalising consumers living in these geographical areas.



The Consumer Council welcomes LINK’s “Access to Cash” report

The Consumer Council welcomes the final report into “Access to Cash” which has been produced by LINK. The report confirmed that consumers are using cash less and less, but as a society we are not yet ready to go cashless.