Newsroom

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain. 

Following the announcement by Ryanair that it is cutting or ending some routes from Belfast International Airport from November 2019, The Consumer Council is reminding people of their rights.

The Consumer Council welcomes the publication of the Utility Regulator’s conclusion following its investigation into SSE Airtricity Energy Supply Ltd and SSE Airtricity Gas Supply Ltd.

The Consumer Council is advising consumers to consider their postal options, as price increases from Royal Mail for letters and parcels go live from Monday 25 March 2019. 

Non-domestic water and sewerage charges set to rise by 2.7%

Wayfair, the online home and furniture retail giant, has announced it is scrapping delivery surcharges to Northern Ireland and Scotland for orders over £40. This will now apply across the entire UK without penalising consumers living in these geographical areas.

The Consumer Council welcomes the final report into “Access to Cash” which has been produced by LINK. The report confirmed that consumers are using cash less and less, but as a society we are not yet ready to go cashless.