Equality, Diversity and Inclusion

In November 2019 we achieved the Bronze Diversity Mark from Diversity Mark NI. The Diversity Mark accreditation is awarded to companies following an assessment process which ensures they have reached the required standard of commitment to advancing Diversity and Inclusion. 

In April 2021 we achieved the British Standard 18477 Inclusive Service Provision, the best practice requirements for identifying and responding to consumer vulnerability. The Consumer Council is the first organisation in Northern Ireland to achieve this Standard.

We have a Equality, Diversity and Inclusion Working Group within the organisation. This group meets every two months to discuss training opportunities for all staff, policies, best practice and to ensure we are treating all staff and consumers fairly. 

Visit our Accessibility web page to find out more about how we ensure our information is accessible for all.