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03rd September 2020

Our Policies & Procedures

This section includes key policies and procedures relating to our governance, financial management and operations.

  • Invoicing Procedure
  • Policies and Procedures

Invoicing Procedure

Suppliers should email all invoices to paula.mccann@consumercouncil.org.uk and joanne.akkaya@consumercouncil.org.uk. Please do not post invoices to our head office. 

Policies and Procedures

  • Complaints Procedure 
  • How we deal with Service Provider Complaints 
  • Anti-Fraud Policy and Fraud Response Plan
  • Gifts and Hospitality Policy 
  • Management Statement and Financial Memorandum
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  • Council - Terms of Reference
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  • Staff Members 
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  • National Fraud Initiative 2020-2021
  • Annual Equality Report 2016 - 2017 
  • Annual Equality Report 2015 - 2016
  • Annual Equality Report 2014 - 2015
  • Annual Equality Report 2013 - 2014
  • Annual Equality Report 2012 - 2013
  • Annual Equality Report 2011 - 2012 

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Contact Us

The Consumer Council
Floor 3 | Seatem House
28-32 Alfred Street
Belfast | BT2 8EN

028 9025 1600

info@consumercouncil.org.uk

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