16th April 2020
Our Performance
This section includes information on our Annual Report, Service Standards and Customer Satisfaction.
Service Standards Performance
- Service Standards Results - 2019/20
- Service Standards Results - January 2020 to March 2020
- Service Standards Results - October 2019 to December 2019
- Service Standards Results - 2018/19
- Analysis of Service Standards Results 2018/19
- Service Standards Results - February 2019 to April 2019
- Service Standards Results - November 2018 to January 2019
- Service Standards Results - August 2018 to October 2018
- Service Standards Results - May 2018 to July 2018
- Service Standards Results - 2017/18
- Analysis of Service Standards Results 2017/18
- Service Standards Results - February 2018 to April 2018
- Service Standards Results - November 2017 to January 2018
- Service Standards Results - August 2017 to October 2017
- Service Standards Results - May 2017 to July 2017
Customer Satisfaction
- Emotional Well-Being 2018-19
- Customer Satisfaction 1 April 2018 - 31 March 2019
- Customer Satisfaction 1 April 2017 - 31 March 2018
- Customer Satisfaction 1 April 2016 - 31 March 2017
- Customer Satisfaction 1 April 2015 - 31 March 2016
- Customer Satisfaction 1 April 2014 - 31 March 2015
- Net Promoter Score 2018/19
- Net Promoter Score 2017/18
- Net Promoter Score 2016/17
- Explanation of Net Promoter Score
Annual Complaints and Enquiries
Annual Report and Accounts
- Year at a Glance 2018 - 2019
- Annual Report and Accounts 2018 - 2019
- Annual Report and Accounts 2017 - 2018
- Annual Report and Accounts 2016 - 2017
- Annual Report and Accounts 2015 - 2016
- Annual Report and Accounts 2014 - 2015
- Annual Report and Accounts 2013 - 2014
- Annual Report and Accounts 2012 - 2013
- Annual Report and Accounts 2011 - 2012
- Annual Report and Accounts 2010 - 2011
- Annual Report and Accounts 2009 - 2010
- Annual Report and Accounts 2008 - 2009
Corporate Plan and Forward Work Programme
For earlier versions of some of the above documents see our Publications section.