Delivering for consumers in Northern Ireland

We measure our performance through four consumer outcomes, which are:

  • Ensuring fair treatment and consumers getting value for money.
  • Working to improve the quality of products and services, enhancing consumer confidence and trust.
  • Ensuring the products and services consumers rely on are accessible, safe and secure, and
  • Meeting consumer needs and expectations of the Consumer Council’s services.

View our annual report and accounts, and complaints and communications report below which summarises all activity of the Consumer Council for Northern Ireland.

Annual complaints and communication reports

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