Main content
28th May 2018
How we work
This section includes information relating to corporate strategy and planning, including our Corporate Plan and Annual Forward Work Programme.
Corporate documents
- Draft Corporate Plan 2016 - 2021
- Draft Forward Work Programme 2018/2019
- Customer Charter
- Service Standards
- Success Stories
- Consumer Council Feedback - Noted & Sorted
For earlier versions of some of the above documents see our Publications section.
Consumer Council Minutes
For copies of previous Minutes see our Publications section.