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The Consumer Council is the voice for Northern Ireland consumers. We aim to provide consumer information and skills to all, so that consumers can make informed choices in a complex market place.

What's New delivers timely and relevant information on Consumer Council work happening today. If you would like further information, contact the Consumer Council on 028 9067 2488.

• The Consumer Council and Anna Lo, MLA are encouraging the Chinese community to become savvy consumers.

  The Consumer Council (will) is distributing over 10,000 Chinese 'shoppers' rights cards' and 'complaints cards' at this weekend's Chinese New Year celebrations in St. George's market. The Consumer Council represents and handles the complaints of energy, water and transport consumers. People who have a complaint and who haven't been able to resolve it with the supplier should contact the Consumer Council on 0800 121 6022 or e-mail: complaints@consumercouncil.org.uk.

• The Consumer Council is on the road

  Northern Ireland consumers have an opportunity to make their voice heard when the Consumer Council takes to the road to provide advice and listen to consumer views about public transport, air and ferry travel, electricity, coal, water, shopping rights and money matters. The road shows will see the Consumer Council visiting Strabane, Magherafelt and Ards.

• Information for water consumers during the cold weather

  Across Northern Ireland some customers’ water supplies have been interrupted due to the cold weather. Consumers are responsible for the pipework within their property so below are some simple steps to help avoid frozen pipes and what to do if you have a burst pipe.

• Consumers Should Never Again Pay The Price For Inadequate Legal Protection

  The Consumer Council has said consumers should never again pay the price for inadequate legal protection. The comment was in response to the latest Office of Fair Trading announcement on unfair bank charges today (22 December 2009).

• Consumer Council information for air passengers on delayed and cancelled flights

  Click on the link above for more information on flights that have been affected by the cold weather

• Access to Air Travel - Know Your Rights daily newspaper advertorial

  The advertorials promote the 'Access to Air Travel for Disabled Persons and Persons with Reduced Mobility' law. It provides additional rights for passengers with disabilities or reduced mobility, for example because of their age or temporary injury such as a broken leg. It applies to the whole air travel experience from booking flights, to arriving at the airport, checking in and getting on and off the aircraft.

• Information on the Supreme Court Ruling on bank charges

  Click on the link above for more information on the Supreme Court judgment on bank charges.

• Protect your pound this Christmas! Download our free festive budget planner and card.

  Download our free Christmas Card and festive budget planner to help you make the most of your money this Christmas.

• Are you jetting off this mid-term break? Don't forget to prebook your airport parking!

  If you are jetting off for mid term break, don’t forget to pre-book your airport parking. Booking car parking in advance can result in savings of up to £27.30.

• Spend forgotten money on helping consumers better manage their money

  The Consumer Council is recommending that any money left in forgotten accounts should be spent on helping consumers better manage their money. The comments come in response to the Department of Finance and Personnel’s consultation on how any remaining money that is not claimed should be spent. Click on the link above to find out more informaton and to see our consultation reponse.