| Stephen Costello, MBE | Chairman |
| Eleanor Gill | Chief Executive |
| Wesley Henderson | Director |
| Rhonda Allen | Chief Executive's Personal Assistant |
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| Susie Brown | Head of Communications |
| Gráinne Duffy | Communications Officer |
| Paula Gunn | Temporary Communications Officer |
| Katrina Frazer | Communications Placement Student |
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| Vacant | Head of Energy |
| Richard Williams | Senior Consumer Affairs Officer |
| Ciara McKay | Senior Consumer Affairs Officer |
| Joleen Cunningham | Senior Consumer Affairs Officer |
| Caroline Vint | Temporary Research Assistant |
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| Donna Magee | Director of Corporate and Strategic Affairs (Acting) |
| Nicola Murray | Head of Finance and HR (Acting) |
| Helen O'Connor | Corporate Services Manager |
| Margaret Cunningham | Interim HR Project Manager |
| Alison Hawthorne | Finance Manager (Acting) |
| James Donnelly | ICT Officer |
| Mark McKeown | IT Administrator |
| Christine Stafford | Administration Officer |
| Jacqueline Newberry | Temporary Administration Officer |
| Donna McConnell | Temporary Administrative Assistant |
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|
| Carol Edwards | Head of Consumer Education |
| Nóra Quigley | Senior Consumer Affairs Officer - Social Needs |
| Philippa McKeown | Senior Consumer Affairs Officer |
| Heather Hamilton | Consumer Support Officer |
| Kerry Young | Education Placement Student |
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| Aodhan O'Donnell | Head of Transport |
| Claire Toner | Senior Consumer Affairs Officer - Transport |
| Ryan Simpson | Temporary Consumer Affairs Officer |
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| |
| Julie Megrath | Head of Money Affairs |
| Alison Laird | Senior Consumer Affairs Officer - Financial Inclusion |
| Ciara McDonald | Temporary Research Assistant |
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| |
| Kathy McAuley | Head of Water |
| Graham Smith | Senior Consumer Affairs Officer |
| Jenny Robinson | Consumer Affairs Officer |
| Julie Coulter | Administrative Officer |
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|
| Vacant | Head of Consumer Support |
| Mark Crawford | Consumer Affairs Officer |
| Eimear Duffy | Consumer Support Officer |
| Ronan Convery | Consumer Support Officer |
| Olga McGonagle | Consumer Support Officer |
| Paulino Garcia Tamayo | Consumer Support Officer |
| Noleen Sheridan | Consumer Support Officer |
| Fiona Mark | Consumer Support Officer |
| Vacant | Consumer Support Officer |
