Flooding
Flooding can happen quickly and in places where it has never flooded before. The damage caused by flooding in your property can be upsetting and expensive to repair.
Consumer Advice and Information
Got a complaint about Northern Ireland Water?
Flooding Incident Line
The Flooding Incident Line is Northern Ireland’s single telephone number for consumers to report any flooding problems. You can contact the Flooding Incident Line 24 hours a day to report any flooding incidents such as problems on roads, burst mains or blocked drains. Your details will then be passed onto the most appropriate organisation on your behalf.
Call the Flooding Incident Line on: 0300 2000 100.
Consumer Advice and Information
The Consumer Council has produced a series of leaflets that provide advice and information on what to do to prepare for a flood, during a flood or after a flood. Click on the links to download your free copy.
Need extra help?
NI Water offers a Customer Care Register which is a range of free addition services for consumers who have a disability, are an older consumer, have a serious medical condition or need extra help for any other reason. You can join for NI Water's Customer Care Register (including critical care) call Waterline on 0845 744 0088.
In the event of flooding NI Water’s call centre receives extra calls from customers needing help. When this happens it aims to help its Critical Care customers as quickly as possible.
If you have mobility or eyesight problems, you may find it difficult to get out of your home safely if there is flooding. You should have a planned safe way out of your home.
Got a complaint about Northern Ireland Water?
If you are unhappy with the way NI Water has dealt with your complaint, the Consumer Council may be able to help. To find out more about our complaints role, click here.
