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Weather the Winter
(261.8KB PDF document)
11 February 2014A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.
Delayed and Cancelled Ferry Services - Your Rights
(225.1KB PDF document)
5 February 2014The rights of ferry passengers are legally protected. If your sailing is delayed or cancelled you are entitled to assistance and in certain cases compensation.
Flight Disruption Caused By Severe Weather – Your Rights
(376.8KB PDF document)
31 January 2014If your flight is disrupted because of weather, your airline is required by European law to inform you of your rights.
Airline Additional Charges
(69.3KB PDF document)
27 January 2014
CCNI Response DETI Consultation Future Consumer Representation Arrangements in NI
(1.2MB PDF document)
16 January 2014
Consumer Council Briefing - DETI consultation on Future Consumer Representation Arrangements
(1.1MB PDF document)
7 January 2014
Response to DETI re consultation
(473.0KB PDF document)
24 December 2013
Plane Facts - Your Essential Guide to Air Travel
(2.6MB PDF document)
23 December 2013
Plain Sailing 2013 audio file
(15.1MB MP3 document)
22 December 2013Download Plain Sailing audio file - your rights in instances of ferry service delays and cancellations - to your smart phone or tablet device.
(532.7KB PDF document)
22 December 2013Your rights in instances of ferry service delays and cancellations.
Plane Facts 2013 - audio file
(61.2MB MP3 document)
22 December 2013Download Plane Facts - your essential guide to air travel audio file - to your smart phone or tablet device.
Consumer Council Draft Forward Work Programme 2014-15
(682.0KB PDF document)
20 December 2013Combined Energy, Water and Transport Forward Work Programme 1 April 2014 to 31 March 2015
Got a Complaint
(143.7KB PDF document)
19 December 2013
Air Traffic Control glitch - factsheet on consumers' rights
(371.8KB PDF document)
9 December 2013Information for passengers following travel disruption at the weekend (7/8 Dec) caused by air traffic control internal phone systems glitch.
Access to Air 2013 - audio file
(33.0MB MP3 document)
2 December 2013Download Access to Air audio file - a guide for passengers with a disability and less mobile passengers - to your smart phone or tablet device.
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