Public transport within Northern Ireland incorporates buses, trains, taxis and community transport.
The Consumer Council works with government departments that fund public transport services, and public transport operators such as Translink to ensure that passengers are represented in decisions on how public transport is funded and delivered in Northern Ireland. We carry out research into how the public views public transport and monitor standards of service. The Consumer Council can also investigate complaints from passengers who use public buses and trains.
Research on Consumer Views of Public Transport
The Consumer Council carries out research to find out how public transport is viewed by those who use it regularly and by those who rarely, if ever, travel by public transport.
Recent research reports include:
- Dungannon Residents Travel Behaviour (December 2015)
- South West College Travel Report (December 2015)
- Report on Consumers' Awareness of Air Passenger Rights (December 2015)
- Report on Aiport Special Assistance Provision (December 2015)
- Integrated Transport Pilot Project - Travel Patterns and Transport Patterns in Cookstown and Dungannon (August 2014)
- Transport Services and the Transport Programme for People with Disabilities - 2014 Review (August 2014)
- Transport Issues in Accessing Health and Social Care (March 2013)
- Transport Matters - Young People's Experiences, Attitudes and Ideas for Improving Public Transport (January 2011)
- Consumer 2010 (October 2010)
- Public Transport - on the right track?
To request a copy of any of these reports please contact the Consumer Council on
028 9067 2488.
There are a range of discount offers available on public transport.Read more
Accessible travel information for Translink services, Disability Action Transport Service and Community Transport.Read more
For many consumers, taxis play an important role in providing transport.Read more