Public Transport

Public transport within Northern Ireland incorporates buses, trains, taxis and community transport.

The Consumer Council works with government departments that fund public transport services, and public transport operators such as Translink to ensure that passengers are represented in decisions on how public transport is funded and delivered in Northern Ireland. We carry out research into how the public views public transport and monitor standards of service. The Consumer Council can also investigate complaints from passengers who use public buses and trains.

Research on Consumer Views of Public Transport

The Consumer Council carries out research to find out how public transport is viewed by those who use it regularly and by those who rarely, if ever, travel by public transport.

Recent research reports include:

To request a copy of any of these reports please contact the Consumer Council on
028 9067 2488.