Each year there are millions of passenger journeys to and from Northern Ireland’s airports. The Consumer Council works closely with airlines and airports to ensure passengers receive high standards of service when they travel. We believe it is essential that consumers can easily compare prices between airlines to get the best deal when booking their flights and we work with government to ensure airlines are clear with regards to the fares they charge. The Consumer Council believes it is important that passengers are aware of their rights and responsibilities when flying and we work to inform them of their entitlements if their flights are disrupted by delays or cancellations. Click on the links below for more information.
For information on your rights and responsibilities as an air passenger download Plane Facts - the passengers' guide to planning and using air travel. Plane Facts is also available as an audio file.
The Consumer Council has produced a series of template letters to help consumers with their air travel complaints. Click on the links below to download the letters. If you would like further help or advice, call the Consumer Council on 0800 121 6022 or download a copy of Plane Facts, the essential guide to air travel.