Air Travel

Air travel provides an important service to passengers travelling to and from Northern Ireland.

Each year there are millions of passenger journeys to and from Northern Ireland’s airports. The Consumer Council works closely with airlines and airports to ensure passengers receive high standards of service when they travel. We believe it is essential that consumers can easily compare prices between airlines to get the best deal when booking flights and we work with government to ensure airlines are clear with regards to the fares they charge.

Recent Court Ruling on Flight Delays and Cancellations
Following the recent judgement of the Court of Appeal and decision in the Supreme Court on compensation for flight delays and cancellations, we have produced template letters for resubmitting your claims. Further information on air passenger rights and template letters for first time claimants is available below.

Air Passenger Rights

Air passenger rights are protected by legislation. If your flight is delayed, cancelled, or you are denied boarding you are entitled to assistance and in certain cases compensation. Click on the links below for more information.

For information on your rights and responsibilities as an air passenger download our Plane Facts. Plane Facts is also available as an audio file or listen to our Air Travel Podcast

The Consumer Council has produced a series of template letters to help consumers with their air travel complaints. Click on the links below to download the letters.

We also have quick to read factsheets on particular issues that may arise when travelling by air so you know your rights.

Airline Additional Charges Table

Some airlines have additional charges for a range of extra services including checked baggage, credit card use and seat reservations. Click here to see these charges at a glance.
 

Financially Protecting Your Holiday

The vast majority of journeys will take place without incident. However, when travel plans are disrupted it can have a significant financial and emotional impact on consumers, which is why so many consumers take out travel insurance. Insurance provides vital protection against the impact of something going wrong. Read more about travel insurance and ATOL Protection by clicking on the links below.