All EU airlines and airports, and most ferry ports and ferries, must offer assistance to passengers with a disability or reduced mobility.
A person may have reduced mobility because of an illness, an age related condition or a temporary injury, for example a broken leg. The assistance is provided to ensure that air and ferry travel is as convenient for passengers with a disability or reduced mobility as it is for passengers without.
- If you have a physical disability, a learning disability or reduced mobility you are entitled to assistance at all stages of your journey, right from the point of booking your ticket.
- The special assistance must be provided free of charge.
- You should request assistance at least 48 hours before you travel to ensure all assistance needed, including any relevant equipment, is available.
Further InformationFor more information on the assistance available, your rights and responsibilities including how to request assistance when travelling by air or ferry download a copy of the Consumer Council's guides:
What if things go wrong?
If you're not satified with the service provided you should raise the issue with a member of staff immediately. This will allow the provider to respond to your issue quickly and hopefully resolve it.
If you are still not satisfied with the assistance received, report your complaint to the management of the service provider.
If you remain dissatisifed with the response provided contact the Consumer Council. We have the power to investigate the matter on your behalf.
Alternatively, if you do not feel comfortable with raising the complaint with the service provider yourself you can contact the Consumer Council in the first instance.
Details on how to contact the Consumer Council are here.