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415 resultsOnline shopping and parcel delivery rights
Your consumer rights when shopping online, what you are entitled to, and what to do if things go wrong.
Selling Goods and Services - What the law says
This section includes information on your legal obligations if selling goods, services or digital content.
How postal operators can improve online customer experience
Information for companies that send parcels about how to improve the experience for their customers, based on our research findings.
Water bills and charging
Information on the different types of water bills in Northern Ireland, how to make sure you are being charged correctly and what to do if something is wrong.
Business connections and contracts
Information about how businesses can connect to the electricity or gas network in Northern Ireland.
Service Standards
Energy companies have Service Standards in place.
Junk mail
Types of junk mail, what to do if you receive it, and and how to stop it.
Tax and customs charges
Information for sending or receiving goods outside of the EU.
Royal Mail stamp swap out scheme
Information and advice regarding the Stamp Swap Out Scheme.
Postal scams
Types of postal scams and what to look out for.