City of Derry Airport shows passengers and the Consumer Council special assistance services for those with a disability or reduced mobility
The objectives of the research were to determine:
• The willingness of plane, ferry, bus and train passengers to make a complaint when they receive poor service when travelling;
• The barriers passengers face to making a complaint
The summer travel period is upon us and The Consumer Council is encouraging all holidaymakers to follow its summer travel checklist to help ensure a smooth, hassle free journey.
Consumers need to understand how the choices we make have an impact on the planet and how to make responsible choices that meet our needs today without limiting the choices of future generations.
This report outlines the views of children and young people who travel to school by a variety of modes of transport. It also identifies the views of parents who often decide how their children travel to school. Their collective views are important in term
A Consumer Council research report into the attitudes and concerns of a Northern Ireland consumer in 2010.
In October 2012, the Consumer Council undertook qualitative research to
provide background information on Financial Capability to assist the
Department of Enterprise, Trade and Investment (DETI) develop and
implement a Financial Capability Strategy for
- Personal Finances
A report looking at consumers' attitudes to accessing banking services and the role of community banking in the wake of bank branch closures.
- Personal Finances
Canny Consumers? Are consumers standing up for themselves? A Consumer Council research report into consumers’ knowledge of their rights and how they exercise those rights.
- Consumer Skills
With fuel poverty levels in Northern Ireland at 44 per cent many households
are currently struggling to adequately heat their home. It is therefore vital that the energy market in Northern Ireland is designed in a manner that will give customers the best