Government policy aims to make public transport people’s first choice, not last
Consumer Council Brief on the Office of Fair Trading Call for Information on the UK Petrol and Diese
The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland (NI) consumers. Our aim is to make the consumer voice heard and make it count.
DETI Consultation on revised procedure for electricity and natural gas licence modifications and app
The Consumer Council welcomes the opportunity to respond to this
If your flight is disrupted because of airport closure, your airline is required by European law1 to inform you of your rights.
We appreciate the opportunity to participate in this BIS consultation on a new consumer rights bill regarding the supply of goods, services and digital content.
- Consumer Skills
From 1 October 2012, anyone who books an ATOL protected holiday or flight must be supplied with an ATOL Certificate. The ATOL Certificate is a standardised document which makes it clear how the trip is protected and who it is protected by.
Consultation on the implementation of EU Regulation 1177/2010 concerning the rights of passengers wh
The Consumer Council agrees with the proposed approach for handling passenger complaints outlined in the consultation document.
The Consumer Council has set out what your rights are if your flight is cancelled or delayed.