Improving the quality and speed with which passengers can access information from the Translink call centre and website, along with improving the uptake of cheaper ticket options should be the focus for Translink, according to the Consumer Council. The comments follow today’s publication of Translink’s latest Charter Monitoring Results for Autumn 2011 .
As of Monday 30 April, holidaymakers are set to enjoy increased protection of their holiday as reforms to the Air Travel Organiser’s License (ATOL) scheme come into effect. Flights sold in conjunction with overseas accommodation and/or car hire, known as “Flight-Plus”, are now protected by ATOL. It does not matter if the booking was made on the high street, over the phone, or via the internet. Flight-Plus provides the following protection:
Guide to Payment Protection Insurance (PPI) mis-selling. How to claim and why there's no need to use Claims Mgmt Companies
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