The Consumer Council is an independent consumer organisation set up in legislation to safeguard the interests of Northern Ireland consumers, particularly the vulnerable and disadvantaged. We work to promote and protect consumer interest and bring about ch
With fuel poverty levels in Northern Ireland at 44 per cent many households
are currently struggling to adequately heat their home. It is therefore vital that the energy market in Northern Ireland is designed in a manner that will give customers the best
Consumer council for Northern Ireland response to Department for Transport better regulation for aviation security consultation
The Consumer Council welcomes the opportunity to respond to this consultation
Advice for passengers affected by fog disruption at Heathrow Airport.
The Consumer Council welcomes the opportunity to respond to the consultation on the proposed changes to Loughs Agency consultation process.
A special project which saw young people act out their views on public transport in the form of a play at Stormont has secured a top award for the Consumer Council, YouthAction NI and Translink.
Ahead of Wednesday’s strike which could have an impact on NI passengers travelling through Heathrow, the Consumer Council has prepared a fact sheet outlining the rights and entitlements of those affected.
The Consumer Council’s Head of Energy, John French said: “The Consumer Council welcomes confirmation from Maxol Direct/DCC Energy that it will refund direct debit customers within a few days and offer them a goodwill gesture. However, this error has occurred a week before pay day for many people and a few weeks before Christmas, so it could cause significant inconvenience as well as bank charges if customers go into the red. We are calling on Maxol Direct/DCC Energy to confirm it will cover these charges for anybody affected by the company error.