- Consumer Skills
The Consumer Council is encouraging passengers to contact their airline or airport for information about how their flight has been affected by the volcanic ash cloud today. However, it has also encouraged passengers who are having problems getting information to visit its website www.consumercouncil.org.uk, facebook (Consumer Council Northern Ireland), twitter (@ConsumerCouncil) or call the Consumer Council on 0800 121 6022 for information about their rights.
If any passenger has been left out of pocket due to cancelled flights, they are entitled to get money back for things like overnight accommodation. Click on the link above to download our template letter to write to your airline.
The Consumer Council has said airlines should not impose time limits on how soon passengers must travel once flights resume. It has called on airlines to be flexible and rebook tickets in passengers’ interest rather than commercial interest.
Following the report by the Engineering the Future Alliance which states that water supplies may be under threat for future generations, the Consumer Council is taking the opportunity to inform consumers on the importance of making responsible choices about water and how to use it more efficiently.