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417 resultsWater efficiency
Information on how to use water more efficiency, use less of it, and save money in return.
Business electricity bills, tariffs and switching
Each supplier will offer different prices, payment terms and methods, and levels of customer service, so you can shop around to get the best deal for your business.
What happens when you make a complaint?
Got a complaint about buses, trains, planes, ferries, natural gas, electricity, coal, water or postal services?
Top Tips
Top tips on making an effective complaint.
Other laws that protect your consumer rights
The Consumer Protection from Unfair Trading Regulations 2008 was introduced to tackle unfair trading practices.
Your consumer rights when buying services
The Consumer Rights Act 2015 is the law when buying services since October 2015.
Your consumer rights when buying digital content
When the law was updated on 1 October 2015 with the introduction of the Consumer Rights Act, it provided consumer protection for things that can go wrong with digital content sales.
Your consumer rights when buying goods
The Consumer Rights Act 2015 deals with your rights when buying goods after October 2015.
Become a Scamwise Champion
Inclusive programme to help people with learning difficulties avoid scams.
Understanding the Banking Protocol
The Banking Protocol is a legislation and a UK-wide initiative meaning staff in financial institutions may ask you questions when you move your money.