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• New Fuel Payment Response
  (39.0KB PDF document)
  
  22 January 2010
• Consumer Council response to the Utility Regulator's forward work programme 2010 to 2011
  (25.6KB PDF document)
  
  20 January 2010
• Consumer Council response to OFMDFM's consultation on the draft Sustainable Development Strategy
  (20.4KB PDF document)
  
  18 January 2010
• Credit card claim letter template
  (12.6KB PDF document)
  
  12 January 2010
• Insolvency practitioner claim letter template
  (13.6KB PDF document)
  
  12 January 2010
• Consumer Council information for passengers on delayed and cancelled flights
  (41.4KB PDF document)
  
  5 January 2010
  Cold weather is affecting airline passengers from across Northern Ireland with many flights cancelled or delayed. Here’s the Consumer Council’s advice on your rights and options if your travel plans are disrupted by the bad weather:
• Airline Charges
  (35.6KB PDF document)
  
  4 January 2010
  Click on the link above to see how the airlines compare.
• Information for water consumers during the cold weather
  (38.0KB PDF document)
  
  29 December 2009
  Across Northern Ireland some customers’ water supplies have been interrupted due to the cold weather. Consumers are responsible for the pipework within their property so below are some simple steps to help avoid frozen pipes and what to do if you have a b
• Plane Facts
  (1.7MB PDF document)
  
  21 December 2009
  Plane Facts is a handy, user-friendly guide designed to sit along with passports, tickets and the other essentials you cannot afford to leave home without. It contains everything you need to know about your rights and responsibilities when you fly.
• Proposed changes to the Northern Ireland Renewable Obligation (NIRO) consultation
  (93.3KB PDF document)
  
  15 December 2009
• Access to Air Travel - Daily Newspaper Advertorial
  (1.2MB PDF document)
  
  9 December 2009
  The advertorial promote the 'Access to Air Travel for Disabled Persons and Persons with Reduced Mobility' law. It provides additional rights for passengers with disabilities or reduced mobility, for example because of their age or temporary injury such
• Consultation on Gas Prepayments Meters Modification Notice
  (24.6KB PDF document)
  
  8 December 2009
• The Consumer Council's guide to the Supreme Court ruling on bank charges
  (29.1KB PDF document)
  
  27 November 2009
• Economic policy response
  (49.0KB PDF document)
  
  18 November 2009
  Consultation on the independent review of Economic Policy (DETI and Invest NI)
• Christmas Budget Planner
  (3.2MB PDF document)
  
  11 November 2009
  Do you feel under pressure and tempted to spend money that you cannot afford at Christmas? To help you stay within your budget, the Consumer Council has put together this food and present planner. Click on the link above to download your free copy

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