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• Airline Hidden Charges
  (15.8KB PDF document)
  
  15 May 2009
  Make sure check out all the extra 'hidden charges' that you may incur when booking flights.
• Consumer Rights presentation
  (1.4MB PDF document)
  
  7 May 2009
  Click on the link above to download our presentation on consumer rights.
• Working out Percentages
  (47.7KB PDF document)
  
  6 May 2009
  Click on the link above to download a useful exercise on how to work out percentages.
• How we exercise our independence
  (25.9KB PDF document)
  
  30 April 2009
  POSITION PAPER ON HOW WE EXERCISE OUR INDEPENDENCE RESPONSIBLY
• Response to the Utility Regulator’s Consultation on “The Social Action Plan, 2009-14”
  (297.5KB DOC document)
  
  6 April 2009
• Shopping around for the right insurance
  (18.6KB PDF document)
  
  30 March 2009
• ''Quote...Unquote'' The Cost of Insurance in Northern Ireland
  (1.7MB PDF document)
  
  30 March 2009
• Tapping into Consumer Views on Water - detailed report
  (402.7KB PDF document)
  
  27 March 2009
• Tapping into Consumer Views on Water
  (1.1MB PDF document)
  
  27 March 2009
  In June 2008, Northern Ireland Water Limited (NI Water) commissioned the Consumer Council to carry out independent research of consumers’ views 1. NI Water wanted to know what their customers, householders and business consumers think of the water and sew
• Combined Energy and Water Draft Forward Work Programme 1 April 2009 to 31 March 2010
  (228.0KB DOC document)
  
  19 March 2009
  The Consumer Council is pleased to present its combined Energy and Water forward work programme for 2009-2010 for your consideration. The consultation will close at 5 pm on 30 May 2009 and your response should reach us by then
• Unauthorised overdraft court case - update
  (53.0KB PDF document)
  
  3 March 2009
  Capaign update - the High Court case over unauthorised overdraft bank charges took a positive step forward on 26 February 2009. Click on the link above for more information and to get your guide to challeging your bank or building society.
• Response to the Utility Regulator's Consultation on ''Sustainable Development the Regulator's Role''
  (256.0KB DOC document)
  
  9 February 2009
• Were your flights affected by this week's snow? Click here for more information on your rights and responsibilities when you fly.
  (31.4KB PDF document)
  
  6 February 2009
  If the snow played havoc with your travel plans this week, here is some guidance from the Consumer Council on your rights and responsibilities when you fly.
• Two-step Guide on How to Challenge Your Bank
  (53.0KB PDF document)
  
  1 February 2009
• The proposed acquisition of SONI Limited by Eirgrid Ltd
  (25.1KB PDF document)
  
  30 January 2009
  The Consumer Council's response to the consultation on the proposed acquisition of SONI Limited by Eirgrid Ltd

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