Factsheet on flight delay or cancellation because of extraordinary circumstances.
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This factsheet provides some tips to help you get the best deal on your travel money.
The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.
Download our podcast on your ferry passenger rights
Download our podcast on your air passenger rights.
All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.
Airline charges at a glance
Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers
Consumer Council Consultation Response to the Revised CCA Proposal on Information for PRM Passengers - Airlines and Airports
Consumer Council consultation response to the Active Ageing Strategy.
Travel insurance provides protection against the impact of something going wrong when you are on holiday or travelling.