Consumer Council Consultation Response on the Discussion Paper 06: Utilisation of the UK’s Existing Airport Capacity.
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Consumer Council Consultation Response to the Civil Aviation Authority’s (CAA) consultation on the Quality Standards under Regulation EC1107/2006.
Consumer Council consultation response to the CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3.
Factsheet on flight delay or cancellation because of extraordinary circumstances.
This factsheet provides some tips to help you get the best deal on your travel money.
The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.
Download our podcast on your ferry passenger rights
Download our podcast on your air passenger rights.
All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.
Airline charges at a glance