Our Plane Facts guide is your ultimate travel companion! View the guide direct on your tablet or smart phone so you know your rights and what you are entitled to, if things go wrong.
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Airline charges table updated 4th June 2015.
Consumer Council consultation response to reforming consumer complaints handling (Civil Aviation Authority).
Consumer Council consultation response to the Airports Commission Consultation
A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.
Draft Prioritisation Principles for the CAA’s Consumer Protection, Competition Law and Economic Regulation
Civil Aviation Authority - Guidance on consumer enforcement
Your rights in instances of ferry service delays and cancellations.
The rights of ferry passengers are legally protected. If your sailing is delayed or cancelled you are entitled to assistance and in certain cases compensation.