If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.
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A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.
The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.
A research report which provides an insight into consumer confidence, spending priorities and areas of concern.
Airline charges at a glance
Annual Report and Accounts for 2013 - 2014
This research gathers views from passengers who used the Dial-A-Lift (DAL) service and other transport options provided by Rural Transport Partnerships in rural areas, and the views of the operators of the services.
The Consumer Council conducted research to examine the attitudes towards public transport, and experiences of using public transport, amongst people living in the Dungannon and Cookstown area. The research was undertaken as part of the Department for Regional Development (DRD) Integrated Transport Pilot Project.
Consumer Council Consultation Response on the Discussion Paper 06: Utilisation of the UK’s Existing Airport Capacity.
Consumer Council Consultation Response to the Civil Aviation Authority’s (CAA) consultation on the Quality Standards under Regulation EC1107/2006.