Consumer Council consultation response to reforming consumer complaints handling (Civil Aviation Authority).
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Consumer Council consultation response to the Airports Commission Consultation
A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.
Draft Prioritisation Principles for the CAA’s Consumer Protection, Competition Law and Economic Regulation
Civil Aviation Authority - Guidance on consumer enforcement
Your rights in instances of ferry service delays and cancellations.
The rights of ferry passengers are legally protected. If your sailing is delayed or cancelled you are entitled to assistance and in certain cases compensation.
If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.
The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.