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Weather the Winter - December 2014

| (270.42 KB pdf document)

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

Plain Sailing

| (532.76 KB pdf document)

Your rights in instances of ferry service delays and cancellations.

Delayed and Cancelled Ferry Services – Your Rights

| (392.63 KB pdf document)

The rights of ferry passengers are legally protected. If your sailing is delayed or cancelled you are entitled to assistance and in certain cases compensation.

Flight Disruption – Your Rights

| (438.73 KB pdf document)

If your flight is delayed or cancelled or if you are denied boarding because your airline has overbooked the flight, the airline is required by European law to inform you of your rights.

Consumer Outlook Index Full Report

| (1.69 MB pdf document)

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.