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CCNI Consultation Response to ATOL Standard 6

| (85.07 KB pdf document)

Consumer Council consultation response to the CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3.

Travel Money Factsheet

| (742.33 KB pdf document)

This factsheet provides some tips to help you get the best deal on your travel money.

Enquiries and Complaints Report 2013-14

| (1.36 MB pdf document)

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.