The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.
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Consumer Council consultation response to the Active Ageing Strategy.
The Consumer Council has a statutory duty to develop and consult on a Forward Work Programme for Water, Energy and Transport under the Water and Sewerage Services (NI) Order 2006, the Energy Order 2003 and the Transport Act (Northern Ireland) 2011 respect
Consumer Council’s response to the Department of Social Development consultation on the new Affordable Warmth Scheme.
A handy guide to the numbers you may need.
Final Consultation Response on legislative proposals for energy licence modifications and appeals