Publications

Search

Your search returned 217 results

Gas Individual Guaranteed Standards of Service Factsheet

| (49.44 KB pdf document)

This factsheet contains information relating to the standards of service you are entitled to with both your gas supplier and gas network company and the payment you may be entitled to if they fail to meet any of these standards.

Electricity Individual Guaranteed Standards of Service Factsheet

| (34.87 KB pdf document)

This factsheet contains information relating to the standards of service you are entitled to with your electricity network company and the payment you may be entitled to if they fail to meet any of these standards.

Energy Switching Week Flyer

| (37.23 KB pdf document)

'Energy Switch and Save' events taking place in Londonderry (Monday 20 October) and Belfast (Thursday 23 October).

Enquiries and Complaints Report 2013-14

| (1.36 MB pdf document)

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.