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Weather the Winter - December 2014

| (270.42 KB pdf document)

A wallet-sized ‘Weather the Winter’ leaflet for tips on Christmas shopping, saving money and protecting your home, as well as the essential numbers you might need.

CMA Annual Plan Consultation 2015/16

| (394.81 KB pdf document)

Consumer Council consultation response on the Competition and Markets Authority (CMA) Annual Plan 2015/16.

Electricity Power cut

| (697.94 KB pdf document)

What to do if your home has an electricity power cut

Consumer Outlook Index Full Report

| (1.69 MB pdf document)

The findings of our 'Consumer Outlook' research which provides an insight into consumer confidence, spending priorities and areas of concern.

Consumer Outlook Index - Summary Report

| (3.71 MB pdf document)

A research report which provides an insight into consumer confidence, spending priorities and areas of concern.

Gas Individual Guaranteed Standards of Service Factsheet

| (49.44 KB pdf document)

This factsheet contains information relating to the standards of service you are entitled to with both your gas supplier and gas network company and the payment you may be entitled to if they fail to meet any of these standards.