A guide for energy users on electricity and natural gas.
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A guide for energy users on home heating oil.
This factsheet contains information relating to the standards of service you are entitled to with both your gas supplier and gas network company and the payment you may be entitled to if they fail to meet any of these standards.
This factsheet contains information relating to the standards of service you are entitled to with your electricity network company and the payment you may be entitled to if they fail to meet any of these standards.
This factsheet outlines how to prepare for an electricity blackout and what to do if the lights go out.
'Energy Switch and Save' events taking place in Londonderry (Monday 20 October) and Belfast (Thursday 23 October).
Annual Report and Accounts for 2013 - 2014
The Consumer Council recognises that AGU’s and DSU’s have the potential to reduce the bills of scheme participants, help address Northern Ireland’s potential 2016 electricity supply gap and, with the use of renewable energy, help Northern Ireland achieve its target of having 40 per cent renewable electricity by 2020.
This consultation discusses how the implementation of the proposed Codes of Practice is a win win for both consumers and suppliers.
The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.