This factsheet outlines what to expect if you are affected by a branch closure, and what action you can take.
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Consumer Council Consultation Response on the Discussion Paper 06: Utilisation of the UK’s Existing Airport Capacity.
Consumer Council Consultation Response to the Civil Aviation Authority’s (CAA) consultation on the Quality Standards under Regulation EC1107/2006.
Consumer Council consultation response to the CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3.
The Consumer Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. The Audit Commission appoints the auditor to audit the accounts of the Consumer Council. It is also responsible for carrying out data matching exercises.
This consultation discusses how the implementation of the proposed Codes of Practice is a win win for both consumers and suppliers.
Council minutes from 11th June 2014
The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers
Factsheet on flight delay or cancellation because of extraordinary circumstances.