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Statement of principles for parcel deliveries

| (255.96 KB pdf document)

The following is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers by setting out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers

Travel Money Factsheet

| (742.33 KB pdf document)

This factsheet provides some tips to help you get the best deal on your travel money.

Enquiries and Complaints Report 2013-14

| (1.36 MB pdf document)

The Enquiries and Complaints report 2013-14 provides an insight into our complaints handling work in what has been a very successful year for the Consumer Council, handling our largest ever volume of contacts with consumers and achieving the highest amount of redress for consumers in our 30 year history.

Ferry Travel Podcast

| (7.43 MB mp3 document)

Download our podcast on your ferry passenger rights

Air Travel Podcast

| (6.84 MB mp3 document)

Download our podcast on your air passenger rights.

Access to Air Travel Factsheet

| (538.67 KB pdf document)

All airports and airlines in the European Union are required to provide assistance to passengers with a disability or reduced mobility.