The Consumer Council Publications

• Publications
  • Consultations

• Canny Consumers?
  (1.1MB PDF document)
  
  10 September 2012
  Canny Consumers? Are consumers standing up for themselves? A Consumer Council research report into consumers’ knowledge of their rights and how they exercise those rights.
• Annual Progress Report
  (428.5KB PDF document)
  
  7 September 2012
  This report template includes a number of self assessment questions regarding implementation of the Section 75 statutory duties from 1 April 2011 to 31 March 2012 (Part A).
• Putting things right. A detailed guide for Consumers on the Ulster Bank Redress Scheme
  (472.8KB PDF document)
  
  31 August 2012
  Putting things right- A detailed guide for Consumers on the Ulster Bank Redress Scheme
• Consumer Summary on the Ulster Bank Redress Scheme’
  (103.2KB PDF document)
  
  31 August 2012
  Consumer Summary on the Ulster Bank Redress Scheme
• Consumer Council Offenders Report
  (534.1KB PDF document)
  
  23 August 2012
  If people become more financially capable, they can make their incomes go further by choosing more suitable financial products or by spending less on interest on credit. Making better decisions about money and taking action at an early stage can help peop
• Barriers to Complaining
  (1.5MB PDF document)
  
  15 August 2012
  Research Objectives. The objectives of the research were to determine: • The willingness of plane, ferry, bus and train passengers to make a complaint when they receive poor service when travelling; • The barriers passengers face to making a complaint
• Minutes of the 239th Meeting of the Consumer Council February 2012
  (48.5KB PDF document)
  
  10 August 2012
  Minutes of the 239th Meeting of the Consumer Council February 2012
• Complaints & Enquiries Report 2011 - 2012
  (1.2MB PDF document)
  
  10 August 2012
  Welcome to the Consumer Council Annual Enquiries and Complaints Report for 2011-2012. We previously published two reports Complain, Campaign and Gain: Championing Consumers spanning 2006-2009 and 2009-2011 respectively. This report will now be produce
• Managing Money Handbook
  (585.9KB PDF document)
  
  8 August 2012
  Everybody should have access to a bank account. It means that you can receive payments from an employer or benefits. It also gives you the freedom to set up direct debit payments for utility companies, take out cash at a cash machine and even pay by c
• Planning For Release
  (551.7KB PDF document)
  
  8 August 2012
  and plan for release. It gives helpful information about training, finding a job, getting a bank account, managing money, housing and receiving benefits.
• Consultation on the Fundamental Review of the Regulation of the Regulation of Houses in Multiple Occupation (HMO) in Northern Ireland
  (36.7KB PDF document)
  
  8 August 2012
  Energy efficiency With fuel poverty levels in NI at 44 per cent, it is important that the NI Executive works to tackle the three main causes of fuel poverty: 1. Energy efficiency; 2. Energy prices; and 3. Household income The Department has lead res
• Re: PTL and BGTL Operating Expenditure Review 2011/12-
  (57.3KB PDF document)
  
  30 July 2012
  The Consumer Council welcomes the opportunity to respond to this consultation. The Consumer Council is an independent consumer organisation set up in legislation to safeguard the interests of Northern Ireland consumers, particularly the vulnerable and
• Ulster Bank Factsheet update 30 July 2012
  (195.5KB PDF document)
  
  30 July 2012
  The situation. Normal service has been restored for the majority of Ulster Bank customers, however some ‘clean up’ work will be taking place over the next couple of days and some reconciliations may take longer.
• Derry Rail Line Closure Factsheet
  (202.9KB PDF document)
  
  27 July 2012
  There will be a complete closure of the railway line between Derry~Londonderry and Coleraine from Sunday 29 July until April 2013 to allow for a full relay of the track.
• Farepak Update July 2012
  (70.2KB PDF document)
  
  20 July 2012
  Update for Farepak Customers and Agents.

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