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Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Royal Mail United Kingdom and Royal Mail Overseas Letter Post Scheme - improving claim process.
Our Plane Facts guide is your ultimate travel companion! View the guide direct on your tablet or smart phone so you know your rights and what you are entitled to, if things go wrong.
This guide provides information on products and services available at the post office, changes to the post office network and how to make a complaint.
This guide provides advice on how to make a complaint or claim compensation, if something goes wrong when you are sending or receiving mail.
Airline charges table updated 4th June 2015.
Consumer Council's response to Citizens Advice Consumer Codes 2015 review consultation
The Consultation response from the Consumer Council on the extension to the NISEP programme and reallocation of costs between customer groups.
Consumer Council's Consultation: Response to NIAUR consultation on the SONI 2015 - 2020 price control
Consultation response on CPD Implementation in Northern Ireland.