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Utility Regulator’s PC15 Draft Determination

| (433.6 KB pdf document)

The Consumer Council is pleased to respond to the Utility Regulator’s (UR) consultation on its PC15 draft determination. NI Water has made significant progress in closing the efficiency and performance gap with comparator companies since inception in 2007. Consumers need to see this continue. PC15 offers this opportunity.

Gas Individual Guaranteed Standards of Service Factsheet

| (49.44 KB pdf document)

This factsheet contains information relating to the standards of service you are entitled to with both your gas supplier and gas network company and the payment you may be entitled to if they fail to meet any of these standards.

Electricity Individual Guaranteed Standards of Service Factsheet

| (34.87 KB pdf document)

This factsheet contains information relating to the standards of service you are entitled to with your electricity network company and the payment you may be entitled to if they fail to meet any of these standards.

Energy Switching Week Flyer

| (37.23 KB pdf document)

'Energy Switch and Save' events taking place in Londonderry (Monday 20 October) and Belfast (Thursday 23 October).