Postal Resources

Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.

Research Archive

The Consumer Council carries out research into consumers’ experiences, perceptions of and attitudes to, the Post Office network and the postal service provided by Royal Mail. Our predecessor Consumer Futures (Post), previously Consumer Focus Post, carried out a number of studies which can be viewed on the Consumer Futures Research Library.