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Postal Services

The Consumer Council promotes and protects the interests of postal consumers across Northern Ireland.

We do this by working with key stakeholders, Ofcom and postal industry representatives to ensure a fair deal for consumers.

See our 'Delivering for you' leaflet for more information.

Postal Services: Pile of letters

Postal Tips and Advice

Many of us use Royal Mail to send letters and parcels. However competition in the postal market is growing, providing both consumers and businesses with a range of postal options.

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Information about sending and receiving mail through the postal system.

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It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.

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Post Offices

The Post Office network is the largest retail chain in NI currently with an estimated 480 branches across the province.

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Postal Resources

Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.

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Latest Postal Services News