Keep up-to-date with our latest research reports.
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Postal consumers and the Network Transformation Programme in Northern Ireland
This report details the findings of a site visit to the City of Derry Airport (CODA) in July 2016 that examined the special assistance services provided at the airport.
The Enquiries and Complaints report 2015 - 2016 provides an insight into our complaints handling work.
Are we a society of informed and discerning consumers?
A report looking at consumers' attitudes to accessing banking services and the role of community banking in the wake of bank branch closures.
This report reflects progress made between April 2015 and March 2016
The General Consumer Council for Northern Ireland Annual Report and Accounts for the year ended 31 March 2016
Beginning a conversation on consumer priorities for the Northern Ireland electricity network
Consumer Council Report on sea port and ferry company special assistance service provision.
Consumer Council report on consumers’ awareness of the rights of passengers with a disability or reduced mobility when travelling by air.
Consumer Council report on airport special assistance provision.
Summary report on the three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.
Research report on a three stage investigation into the balance of healthy versus less healthy food promotions among NI food retailers.
Consumer Council report on travel behaviour of staff and students who attend South West College in Dungannon – December 2015.
Consumer Council report on consumer awareness and usage of public transport services in Dungannon - December 2015.
An interim report on the Financial Capability and Affordable Credit Pilot.
This report provides an overview of the Consumer Council’s experience of Network Transformation since taking over statutory responsibility for postal services in April 2014.
This report explores the issues arising from online parcel deliveries to Northern Ireland.
The Enquiries and Complaints report 2014-15 provides an insight into our complaints handling work.