A snapshot exercise was undertaken by The Consumer Council to analyse complaints data from Trading Standards Service Northern Ireland, Consumer Advice Service Belfast (Belfast City Council) and The Consumer Council. The purpose of this was to understand at a regional level what type of complaints consumers in Northern Ireland are making, how many complaints are made, and what level of redress is being received.
This summary report covers the key findings as to how Northern Ireland consumers feel about their finances, now and in the future. It also covers which elements of household expenditure worry them the most, if they shop around for essential goods and services and switch. In addition it also highlights if they have been targeted by scams and how well they know their consumer rights.