This summary report covers the key findings as to how Northern Ireland consumers feel about their finances, now and in the future. It also covers which elements of household expenditure worry them the most, if they shop around for essential goods and services and switch. In addition it also highlights if they have been targeted by scams and how well they know their consumer rights.
Consumers have seen significant changes to the way they use the post in recent years, with the rise in digital communication and increase in parcel deliveries from online shopping. The opportunities and consequences from these changes are still unfolding, however, some of these changes are likely to benefit certain consumers more than others.
Increasing the number of journeys undertaken using public transport in Northern Ireland (NI) has positive benefits for consumers. Achieving a shift from the car to public transport will reduce demand on the road network, reduce emissions and improve health by increasing levels of physical activity.
Over recent years the taxi industry in Northern Ireland (NI) has under gone a period of significant change. These include changes to licensing requirements, accessibility standards, the installation of taximeters and the introduction of maximum fares for all taxis. In August 2016, the then Infrastructure Minister announced a review of the current taxi legislation.