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Customer Satisfaction 2017-18
Yearly Net Promoter Score Review 2017-18
Explanation of Net Promoter Score (NPS)
This report presents our progress in fulfilling our statutory equality and good relations duties, and implementing Equality Scheme commitments and Disability Action Plans.
This outlines outlines how we may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
The following acts of Parliament have created access to information regimes which allow members of the public to ask The Consumer Council for certain types of information.
Our response to Consumer Feedback
Register of Financial and Non-Financial Interests – March 2018
Register of Financial and Non-Financial Interests – March 2017
Gifts and Hospitality Register - 2015/16
Register of Financial and Non Financial Interests – March 2016
Register of Financial and Non-Financial Interests – September 2017
Use this template to help write a letter of complaint/request for compensation about a flight cancellation.
Use this template to help write a letter of complaint if you did not receive special assistance you needed when travelling by air.
Use this template letter to help if you would like to make a complaint / request compensation for a flight delay.
Use this template to help write a letter of complaint / request compensation for lost luggage while travelling by air.
Use this template to help if you wish to make a complaint after being denied boarding your flight.
Use this template to help if you have a complaint about a public transport service or journey.
Use this template if you have a complaint about a ferry journey.