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Our Plane Facts guide is your ultimate travel companion! View the guide direct on your tablet or smart phone so you know your rights and what you are entitled to, if things go wrong.
Standards of Service May 2017 to April 2018 - Yearly
Analysis of Service Standards Results 2017/18
Minutes from the Council meeting on 27 March 2018.
Customer Satisfaction 2017-18
Yearly Net Promoter Score Review 2017-18
Explanation of Net Promoter Score (NPS)
This report presents our progress in fulfilling our statutory equality and good relations duties, and implementing Equality Scheme commitments and Disability Action Plans.
This outlines outlines how we may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
The following acts of Parliament have created access to information regimes which allow members of the public to ask The Consumer Council for certain types of information.
Our response to Consumer Feedback
Register of Financial and Non-Financial Interests – March 2018
Register of Financial and Non-Financial Interests – March 2017
Gifts and Hospitality Register - 2015/16