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The following acts of Parliament have created access to information regimes which allow members of the public to ask The Consumer Council for certain types of information.
Our response to Consumer Feedback
Register of Financial and Non-Financial Interests – March 2018
Register of Financial and Non-Financial Interests – March 2017
Gifts and Hospitality Register - 2015/16
Register of Financial and Non Financial Interests – March 2016
Register of Financial and Non-Financial Interests – September 2017
Use this template to help write a letter of complaint/request for compensation about a flight cancellation.
Use this template to help write a letter of complaint if you did not receive special assistance you needed when travelling by air.
Use this template letter to help if you would like to make a complaint / request compensation for a flight delay.
Use this template to help write a letter of complaint / request compensation for lost luggage while travelling by air.
Use this template to help if you wish to make a complaint after being denied boarding your flight.
Use this template to help if you have a complaint about a public transport service or journey.
Use this template if you have a complaint about a ferry journey.
Use this template if you have a complaint regarding special assistance when travelling by ferry.
The Consumer Council is of the opinion that the CMA appeals framework must safeguard the interest of consumers and contribute to minimise the cost of any appeal.
Minutes from the Council meeting on 30th January 2018.
Complaints Procedure for The Consumer Council
Template letter for Company Billing Error
Template letter for a disputed bill