I received a higher than normal bill from my electricity supplier

I received a higher than normal bill from my electricity supplier and found the whole experience quite distressing as I was just recovering from some surgery. I knew there had to be something wrong and decided to write to the Consumer Council.

Resolution

  • The Consumer Council wrote to the electricity supplier on the consumer’s behalf and kept the consumer informed at all stages.
  • The Consumer Council arranged for additional readings of the meter to be taken.
  • Errors were found and the bill was recalculated
  • The consumer got back just under £50.00 from the supplier.