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29th March 2018

Experiences and attitudes of vulnerable consumers and businesses to the postal service

Consumers have seen significant changes to the way they use the post in recent years, with the rise in digital communication and increase in parcel deliveries from online shopping. The opportunities and consequences from these changes are still unfolding, however, some of these changes are likely to benefit certain consumers more than others.

Experiences and attitudes of vulnerable consumers and businesses to the postal service

Research Reports