The Consumer Council’s John French takes up new ‘Post’…
Chief Executive of The Consumer Council visits Royal Mail Delivery Office in Antrim to become a postie for the day.
The Consumer Council was keen to understand the daily demands of Royal Mail postal workers and sorting office staff so they sent out their very own Chief Executive, John French, to pound streets of Antrim and deliver the post.
“We represent all postal consumers by providing independent advice and guidance on postal service complaints so it is hugely important that we understand the role and demands the postal service and delivery officers have every day. Having been a former postie, it was interesting to see not only the advancements made to the service but also hear firsthand about changing consumer behaviour,” said John French, Chief Executive of The Consumer Council.
“The postal service is a vital feature of the communication infrastructure. We send letters and cards to friends and family as an important way of keeping in contact with loved ones. We receive bank statements and bills through the post which helps us to pay bills on time and keep an eye on our finances. The postal service is also becoming increasingly important with many of us shopping online as we rely on the postal system to ensure our items arrive safely and on time,” added Mr French.
Adrian Kenny, Royal Mail Delivery Office Manager at Antrim said: “We were very proud to host the visit from the CEO and Head of Postal Services of The Consumer Council. It was a great opportunity for them to see our new office in Antrim, meet our frontline colleagues and learn a little about what it is like delivering the mail first hand.”
For independent advice and guidance on postal services contact The Consumer Council on 0800 121 6022 or visit www.consumercouncil.org.uk
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